Extremely terrible service from Eskom Midway (Mapetla) Offices

It's been 5 days without electricity I have been to there office several times and yet I'm not being assisted. The communication with the employees is very poor as they don't even come to the gate to hear your problem the security guards are the expects/technician now course they are the once that tell you what to do. It's extremely difficult as I have to leave my 14 days infant to go get help from Eskom. Called the call centre today and I was told the the problem with my meter box is the network I should search for network, I have been trying the whole Five days to get network with no luck. On Friday I was told that they will send someone but that never happened. Went back today before 8am I was told to wait for that person who never pitched for work today. What should we do to get assisted?