Extremely Disappointing Service

I recently moved into a property I purchased, and the arrangement was that the previous owners would continue to pay the Eskom account until it could be transferred to my name. Unfortunately, this morning at around 11 AM, our power was shut off by an Eskom technician, despite the fact that all our neighbors still have electricity and our DB board is functioning properly.

I’ve been trying to resolve this issue for two weeks, but the lack of responsiveness from Eskom’s customer service has been incredibly frustrating. I spent over five hours on the phone only to be disconnected after finally getting through to a representative.

It is deeply disappointing to face this level of service, especially when dealing with essential utilities like electricity.