Exploded transformer

Good day,yes I do understand that y’all offices are not operating due to Covid 19. The contact information that has been provided does not assist in any way. Well a transformer exploded and affected 4 houses,despite the unpredictable load shedding that we have to adjust to how about the dangers of that unsecured transformer that exploded. Account holder EJ Motaung Address 7135 Hlakwana Tsakane Brakpan 1550 and meter number ***. I hope for the 7th time my request will be attended to.