Eskoms poor service

3 days ago I logged a call of a faulty meter with Eskom vis their WhatsApp chat service, I was given this reference number, ***. it is now the 4th day and Eskom is yet to respond to the call, I even phoned the customer care number but could not get to talk to an agent even though there is an option for one to talk to an agent. their system keep saying I am number 1 in the queue and my call will be answered as soon as the operator is available.

It feels like us people in the rural areas are not taken care of by Eskom, they don't even have a service or process to escalate such issues, I am stressed, food in the fridge is rotting and this is a serious security risk at night as the whole house and outside lights can not be turned on.