Eskom’s poor customer service

I am writing this review out of sheer frustration with Eskom’s(Alice, Eastern cape branch) customer service. For years now, we have been reporting a faulty meter number box at our property. The issue is that we cannot load electricity into the meter, yet the electricity supply is functional. An "E03" error constantly appears on the box, and despite numerous attempts to log faults through various platforms, including Eskom’s website and the "Alfred" chatbot, no action has been taken.

We have all the reference numbers and dates to show the numerous times we have reported this issue, but still, nothing has been resolved. Out of desperation, we even logged a fault using our neighbor’s meter number, thinking perhaps the verification of our meter number years ago might be the reason for the delay. However, this also led to no results.

The lack of response and accountability is completely unacceptable. It is not just an inconvenience but a constant reminder of how inefficient and unresponsive Eskom’s customer service has become. Customers should not have to beg for essential services to be restored or endure years of neglect for reported faults.

We demand immediate attention to this issue. Please escalate this matter to the appropriate team and resolve it once and for all. The patience of your customers should not be tested to such extremes. We even went there yesterday again and they told us the system is off. It's soo frustrating! Our meter number is *** Our neighbors meter number is ***