ESKOM's lack of service

I've logged an electricity outage with ESKOM on 10 May 2025 and to date (21 May 2025) it was not resolved. On Friday, 16 May 2025, the technicians x3 came out to the 3 houses impacted, without a ladder and no keys to open the electricity boxes. Yesterday, 20 May 2025, the matter has been escalated, for a third time. I was given a new reference number: *** and was told that due to bad weather they will most likely not come out until the weather has cleared.

It is Cape Town and we are facing cold fronts ahead. When do they plan to attend to my call that was prioritized. I am diabetic and my insulin must be kept in a fridge. I am forced to store it with neighbors not certain at what temperature their fridge setting is, etc. This is a health risk to me.

My daughters are entering their exam periods, when it's 18h00 our home are in darkness and each with a headlamp to assist studying. These headlamps only last so long.

I need the matter to be resolved urgently, please help.