Eskom's lack of sensible care for us, poor customers

I find it absurd that when you call ESKOM to report a fault/absence of power you are asked to check the ESKOM app for you to see reports of such problems. YOU HAVE NO POWER, ON TOP OF UP TO 10 HOURS OF LOADSHEDDING, THEN USUALLY THE CELLPHONE NETWORKS SIGNALS ARE EITHER VERY POOR OR NOT THERE AT ALL. WIFI IS OFF MOST OF THE TIME.BECAUSE OF THE SIGNAL.

MY CONFUSION IS HOW DOES ESKOM GET THE AUDACITY TO DIRECT US TO THEIR APP FOR FAULTS WHILST IT IS SELF THE CAUSE OF POOR SIGNALS? HOW ARE WE EXPECTED TO.OPEN THAT APP, WHEN MAKING CALLS DURING OUTAGES IS A DIFFICULT MISSION ON ITS OWN?