Eskom's incompetence

Eskom is very frustrating. I logged an outage query on the 20th of May and now it's the 30th but we are still waiting. When I follow up on the ref no they say they are aware and technician will be dispatched during working hours, everyday. The worst part is when I call to complain they put me on hold for about 30 minutes only for them to hang up and tell me to rate the ****ty service I received knowing very no one is going to do anything about that incompetence. I am losing a lot of airtime to call their call Centre but they don't seem to care bcos they have electricity