Eskom's incompetence

I have bad experience with eskom,since Sunday 02 December 2018 around 6 in the evening our electricity was cut off because the wires were broken from the poles. We have reported it in the spot but nothing happened,then on Monday nothing was done for the whole day,around 7 in the evening 1 person came and went back because he thought it was a small thing only to discover the job required more time. On Tuesday they came and connected the wires and around 5 in the afternoon there was still no electricity in our house and the neighbouring houses and when I called eskom they told me that the technician says they are still busy and they are not sure when the power will be back but there is no sign of eskom people around. My frustration is they don't take us serious even the call centre you will spend 10 to 15 minutes waiting for service,while our food are getting rotten and no one is going to compensate us for our loss because of their incompetence,how do you let people go without electricity for 3 days?