Eskom's disastrous new "service offerings"

Eskom's "new" service options are a joke and of absolutely NO USE to its consumers. I have been trying to have the electricity cut at a house my father has vacated since 28 APRIL and still NOTHING has been done. When you call their number you listen to endless streams of automated messages. They tell you to use the voice message system and then when you do so, it bounces back a message at you that the "Inbox is full." Another option they give you is to send a message via a given number. You then give ALL the details they need, ie meter number, meter reading, etc etc only to get a message back that "informs" you that all the necessary details have not been supp****. Really?? Obviously these automated systems are only programmed in one way and you, the consumer, is still left in the lurch. No other options and if you wait for a "consultant" to talk to, you can be kept waiting for hours. The only way I received a human being's response was when I pressed the option for Billing/Accounts, yet still, even though I have been given a reference number NOTHING has been done to cut the electricity to my father's home OR no feedback from Eskom that this has been done. Interesting isn't it...they always want to up the cost of electricity and we must just pay, yet THEY/ESKOM has absolutely NO REGARD for the consumers needs at all. How, after so many years of a new regime and a democratic one at that are we still in such a predicament? I suggest ALL CONSUMERS start inundating their Billing/Account sections with ANY QUERIES for which NO OPTIONS are given and maybe then the penny will drop that the South African consumers need and deserve a more RELIABLE service.