Eskoms bad service

On the Friday 21 January our electric cable was ****** from our small holding south of Johannesburg. On Saturday we reported it. We were told to get a case number. We did that. On Monday someone came out to measure the cable. It is now a week our freezers have defrosted we had such a lost. Will Eskom compensate us for it. Can we please ask that Eskom sends someone to replace the cable. Please 🙏🙏