ESKOM zero service fault reporting catch-22

Can only report Eskom faults via phone! Eskom's fault reporting chatbot (https://alfred.eskom.co.za/chatroom/) does not work: it does not recognize the valid meter number! The online fault reporting with https://csonline.eskom.co.za/ does not work like the chatbot it does not recognize the meter number and when I type in the account number it says it must be numbers BUT numbers is what I typed! The Eskom app does not work (yes I downloaded MyEskom) same problems as above.

Emailing a fault does not work, you get an automated reply telling you to get lost and use the non-working systems listed above! You can only use *** for Applications, Accounts, Move In / Move Out and Disconnections and Credit Extensions.

I kid you not!

So they have a web page called "Difficulty in getting through to the Eskom contact centre" but in fact your only option is calling the call centre!!