Eskom worst service ever.

Eskom has the worst service ever. Ref ***, logged last week Wednesday 9 October has not been attended. When I am calling I am being told that technician put the ticket on hold without any explanation. When I called yesterday consultant advised that technician wrote that he was going to attend to it later yesterday but until today we still have no power. I requested Asanda to transfer my call to the manager yesterday as agent could not tell me my ticket was put on hold and why it has taken over 7 days to resolve the issue, the manager did not take the call and advised that he will calle back which he did not bother. I am on the call waiting on the line for the past 30 minutes trying to get assistance. 0 accountability from the so called manager🤧🤧