ESKOM WORST SERVICE DELIVERY - 3 DAYS POWER FAILURE 4 REFERENCE NUMBERS

I HAD A POWER OUTAGE ON WEDNESDAY AND REPORTED THE ISSUE WHEN I GOT HOME IN THE EVENING. I WAS GIVEN A REFERENCE( ********** 11). I FOLLOWED UP YESTERDAY AND WAS TOLD MY ISSUE HAS BEEN REJECTED FOR NO APPARENT REASON. I WAS THEN GIVEN A NEW REFERENCE( ********** 44) AND WAS TOLD IT WILL BE ESCALATED. I CALLED AGAIN AND WAS TOLD IT WAS REJECTED, ONCE AGAIN BY ESKOM GARANKUWA, NO REJECTION REASON STATED. A NEW REFERENCE WAS GIVEN( ********** 567). I CALLED IN THE MORNING AND WAS TOLD THE SAME REJECTION ****, FOR NO APPARENT REASON AND GIVEN THIS REFERENCE ( ********** 61). IT IS NOW DAY THREE. I'M SITTING WITH 4 REEFERENCES, I JUST CALLED AGAIN AND WAS TOLD THAT EVEN THE 4TH ONE HAS BEEN REJECTED. I WOULD UNDERSTAND IF THERE WAS A DISCREPANCY BUT I BUY ELECTRICITY THROUGH FNB CELLPHONE BANKING. THIS IS JUST TOTALLY UNACCEPTABLE. THE WORST OF THE WORST SERVICE EVER. THIS THING HAPPENS EVERY MONTH AND I WAS TOLD IF A BIRD STANDS ON THE WIRE, IT TRAPS. EVERY TIME THEY COME AFTER 3 DAYS, AFTER WE THROW AWAY ROTTEN FOOD. SERIOUS INCONVENIENCE AND JUST ABSOLUTE POOR SERVICE DELIVERY. SOME COMMUNICATION FROM THEIR SIDE WHEN THEY REJECT THE ISSUE WILL THE REASON WILL SHED SOME LIGHT. I HAVE GIVEN THE FULL ADDRESS AND DESCRIPTION YET NOTHING THUS FAR....