Eskom - why are you leaving a single mom with two kids without electricty? This is a disgrace!

Eskom reconnected my electricity due to non-payment I have subsequently made payment and for the last three days I have tried to speak to one of their agents. I've send an sms, and email, left a voicemail, downloaded the MyEskom App, logged a service request without any response. Not so much as a reply!

I am disgusted. I am on the phone from 8 in the morning till 10 at night and all I get is talking to a recorded message!

Eskom! I am a single mom with two boys - and you cannot assist me by just assisting me? What do I need to - can someone help me please.