ESKOM (WESTRAND) Unacceptable Service Experience

Subject: Unacceptable Service Experience with ESKOM (WESTRAND)

Dear ESKOM

I am writing this email to express my extreme disappointment with the service provided by ESKOM, specifically regarding the electricity supply to the Community.

It's been already 10 months with This Outage since last year October 2022, leaving Our Community and Families without electricity. It is unacceptable that your company failing to Fix this Outage for Over 10 months by Just Fixing a Transformer

Over the past few months, We have experienced a Power outage of 10 Months without Electricity, causing inconvenience to Human Rights Nd Children . Despite reporting these issues multiple times to ESKOM through their customer helpline and Direct to the ESKOM Manager bt no satisfactory resolution has been provided.

We writing to express our deep dissatisfaction with the service provided by Eskom. As a loyal customers, Nd as a Community we expected a certain level of professionalism and reliability, but our recent experience has been nothing short of frustrating.

First and foremost, ESKOM has Caused significant disruptions to Our daily life and work. Despite reporting these Transformer outage promptly since Last Year *October* it's almost 10-11 Months now our community (56 House Holds) being without Electricity, there has been a lack of timely and effective response from Eskom. The lack of communication and transparency regarding these Transfomer outage is extremely disappointing, as it leaves Community Members clueless, Frustrated and disregards to our need for reliable energy supply.

Despite providing accurate meter readings Nd as Loyal Customers,The whole process of ESKOM fixing the Outage has been arduous, requiring numerous phone calls and follow-ups, only to be met with unhelpful responses and continuous delays.

We have found it almost impossible to reach a representative who can address Our concerns as a Community. Long waiting times on the phone, unanswered emails, and the frequent disconnection of calls have left Us feeling ignored and undervalued as a paying customer. To a Point we directly went to ESKOM Offices in Randfontein Nd directly spoke to the ESKOM Manager From January till March, with Slips Nd Proof of Purchase, bt they keep Stalling Us Nd tell Us Next week after Next

It is disheartening to witness your own Children having to Bath in the Cold in the Morning, Having to Watch Senior Citizens (Pensioners) day by day without Food in they Fridges (This is Abuse), Having Funerals without Electricity even when we had Numerous Sittings with the ESKOM Manger, Such Treatment from a company that plays such a crucial role in providing electricity to households and businesses across our region. I urge Eskom to take immediate action to rectify these issue and regain the trust and satisfaction of its customers.

In light of this negative experience, I feel compelled to share my concerns with the wider community on social media platforms. It is my belief that other customers deserve to be aware of the challenges they may face while dealing with Eskom, and together, we can demand better service and accountability.

I hope that by raising awareness, Eskom can address these longstanding issues and prioritize the needs of its customers. As a responsible electricity provider, Eskom should strive to deliver a reliable and efficient service that we can all rely on without undue frustration.

Furthermore, the responses from the ESKOM representatives have been disappointing. Most of the time, my concerns were brushed off with generic responses, leaving me feeling unheard and frustrated. It is disheartening to witness such a lack of accountability and responsiveness from a service provider that I rely on for such a critical utility.

I would like to bring to your attention that I have been a loyal customer of ESKOM for several years, paying my bills promptly without any delays. Hence, it is distressing to receive subpar service in return for my continued loyalty.

With this email, I urge ESKOM to take immediate action to rectify the ongoing issues with the electricity supply in my area. I request an urgent review of the infrastructure and equipment that supply power to my residence to ensure uninterrupted electricity. Additionally, I expect a detailed explanation of the causes behind the persistent problems and a timeline for their resolution.

I believe it is essential for ESKOM to prioritize customer satisfaction and service quality. As an electricity provider, it is your responsibility to deliver reliable and consistent service to your customers.

I look forward to receiving a prompt response and a satisfactory resolution to this matter.