ESKOM VS THE POOR

I reported a fault on Friday 23/1/2025, Ref ***, it would have been attended to in 7.5 hours. Nothing happened. I phoned again this morning, she could hear me and dropped the phone after I was holding for 25 minutes. Currently I am holding 28.40 minutes, and I am caller 4 in the queue. I am phoning on behalf of an employee of mine, that are without electricity since Nov 24. How can he hold for 29.28 on airtime??? He does not even have a smartphone, so how can he be helped. This is ridiculous.