Eskom treated us like animals

If I had a way I would be charging service provider,Today a guy from Eskom turned a street away from demanding that a person who reported the phone is on voicemail,using logic if we have power outage where are we suppose to charge our phone,luckily he reached me when I went outside there was no one.When we call Eskom we found out he was just in a wrong street but he did not want to wait but he did not hesitate to lie and say he fixed it.He also close the log as well as if it's done.Why must we be Treated like trash? Why must we beg to get a service? Do you have any idea how it feels like to not have electricity for 3 days..his number was ********** 033..I still have the ref ********** 87