Eskom the Punisher

Not helpful at all contacted then in 2017 when my Meter was having issues was told out of stock, I waited no help. Finally I managed to get a contractor to put a used Meter and it's packed up again. I contacted Eskom n got reference number till today no response. On the 26th October 2022 I reported a broken Meter for my mom's house n was given a reference number: *** till today no action I called again on the 31st not even a phone call or sms messages. An elderly granny has been without electricity for 2 weeks now. How can Eskom let an 80 year old lady with 11 n 2 year old stay with no electricity for over 2 weeks. Service failure