Eskom technicians taking community members' money to restore elwctricity after an outage

Eskom technicians under Abaqulusi municipality take money from community members per household during their callouts to fix electricity. Is it the community's responsibility to pay Eskom technicians when they come out to work? Or they are taking advantage of elders in these ruaral areas? What nonsense is this? I am in Nceceni Reserve in Bloodriver, they just did this now.