Eskom Technicians dogding their duties and report service requests done while problem is not yet fixed

I am resident of 14310 pahse 2 Bramfisherville, I logged a call yesterday requesting service and they issued me with this ref no: ********** 13 and Eskom Technician came to the site only to stand and do nothing about the problem but went door to door seeking meter numbers which was not to assist us with anything, and when calling again today i was given other ref number ********** 50 and when i call later today doing follow up i was told the service request is been closed as the problem is fixed and to date the problem is not yet fixed. It was again reported that Technician did came again today and did nothing about the problem and when i make a follow up again i was told the matter its been resolved , So i have a question why is their problems be resolved on the system but not on the ground, Are they doing it to clear backlog and let customers suffer for nothing, This is so tiring and very frustrating as we cannot live like this