Eskom taking advantage of people who are staying at rural areas

Our electricity was off while the Eskom technician was working next door, we phone the call centre and we were advised the query was going to be resolved same day that was on Monday 21 December 20,and if is not fixed we must call the following day which was the 22 but we tried and no lucky, this morning when we call we were advised our meter was under investigation which nobody did updated us about that, and it is understandable to investigate as maybe is how Eskom work, we did give them 100 reasons why we not buying to much electricity as the is nobody staying at the house so that they continue with the investigation while we have electricity, reference number is:***

We will appreciate if we get assisted Thank you