Eskom supply issues but they not assisting

Since yesterday we've been calling Eskom line due to supply issues. We had load shedding around 8am when it came become the meter box no longer works, lights are dim, plugs have low supply, appliances not working. We've been sending sms to 35328, which they advised we do no answer. Calling with no answer I even asked 3 other people to help me call in no answer. Sent emails, I called even this morning thinking if I try early I'll get assisted no answer. Eskom needs to make a plan when people call in , we not calling in to hold for beyond an hour with no help. Multiple texts with no response.

Meter number *** , had loadshedding earlier between 8am till 12:29 now the meter box has gone black (blank) , lights are dim, stove and fridge not working after electricity came back up, please assist we've been trying to call since 12:30 with no avail, sending sms with no response please assist urgently .