Eskom sucks.

We have been without electricity since Wednesday night. I have called Eskom countless times and each time it has been over an hour waiting to get through an agent. I have used the can't Alfred to get reference nos and when you check your progress on the chatbot it will tell you that your status is being updated. what is the point of Alfred if it can't give you a straightforward answer.? Another thing, 2 different times on Eskoms system my status was updated as if this has been sorted put cos it was temporary. Imagine there are 6 poles that have fallen, was is in someones yard since Wed night, this is dangerous and a hazard to kids and animals. This is dissapointing really. We are still waiting now and we