Eskom: submit meter reading

Can Eskom please do something to their website. We have to submit a meter reading every month and it takes hours to do that. Either the website does not register the reading after you submit it or the website is too busy to handle the request. I have tried from 12h00 on Sunday 8 September 2019 till about 16h00 without any success and again this morning 9 September 2019. PLeease we have this frustration EVERY month.