Eskom should employ commented staff

Eskom ask for an increase. If you do not pay they cut your supply, how do you pay if they do not create an account. I have open an account in September 2018. They have contacted the power but no invoice was race. We have phone, gone to the office and send emails the call centre hands is tied I have plenty reference no and still no account this is 6 month. No joy. I know it seems funny begging for an account but if I receive one for all six months at the same time how do we pay it? We have made paymentsome but need help