Eskom Service Sucks big time they are disappointing - Closing calls without attending to the problem

Can I kindly get an understanding when your technician goes on the side they can close the call without confirming with the client if the problem has been solved or not?

I logged a call on Saturday 12 March 2022 18:00pm and this afternoon Monday 14 March 2022 16:00pm I got an sms saying Reference no: ***, current status: According to our records this fault has already been attended to and cleared. Should your power still be off we suggest that you re-log this query.date logged: 2022/03/12 18:05:42 But I still do not have power....

How does your service work heyy???? Do you call that Customer Service? even your Agents says its not their problem if their technician closed the calls without confirming with the customers I have to log another one My Freezer has defrosted, I must go see what I do with all the food in my freezer... I spoke to Elerinah and she says it's not her problem she will escalate to the Manager or Supervisor who is working from home and it's not her problem if i do not get a call back from the supervisor If the technician close the call again and if i still have no power, i must log a new call again... WHAT DO YOU CALL THAT???? I don't want a special treatment but if a technician comes out on site can we be contacted to check if the problem has been fixed or not, that is customer services there...