Eskom service is pathetic and useless .Human basic need is a no factor for eskom

I'm so disappointed and dissatisfied with eskom service.Sunday morning a reported our prepaid box is faulty and displaying no route.Me and my family couldn't reload our electricity. We had to only use our lights at night and quick meals on stove.The geyer we couldn't switch on .My mother is elderly and I have a toddler. Since Tuesday morning after 7 am our electricity is off .Our basic rights as paying customers are being deprived. We can't make porridge, tea and cooked meals.Our meat is off as well fish etc.I'm so angry .It's so cold I how am I suppose to was my toddler .It appears Eskom depreciate between the different races. BECAUSE IF ME AND MY FAMILY WIULD HAVE LIVED IN A WHITE ARE THIS WOULD HAVE BEEN FIXED.***