Eskom self-service website and staff are rendering poor service.

Lebowakgomo customer service in Limpopo province fail me, I went to them physically with a meter box that was wrongfully registered by the new installer and they just told me to phone the person that was on my yellow paper to ask for a copy of and ID, which I did but the person promise to sent me but never fulfill. The I call Polokwane customer service on the 28/07/2024 as per Ir *** and eskom self-service is failing me.