Eskom's Poor Communication and management

I app**** for new meter installation on the 14th February 2016 and was told that Eskom's techncians will visit my site for survey within 30 days after which I may do a follow up. 30 days lapsed with no word or action from Eskom and I started doing a follow up which yielded no action to date except receiving the same response when I call, \we are going to escalate your matter to your service area who will advise you of the cause for the delay\". This has been a mere statement with no action but what suprises me is to discover that some custormers have app**** for only a week or less but have received attention from Eskom. Do we all have to be friends or relatives with Eskom staff to receive prompt assistance or do we have to bribe??? I am a SA citizen a I deserve to be treated as such. FULL STOP!"