Eskom response to power outage at house in KZN

I am deeply disappointed with Eskom's fault logging and tracking system as it says absolutely nothing about when we can expect power to be returned to our house in KZN - this is officially now day 4 without power with elderly parents living in the house - call ***. I am suspecting that the street light having died may have something to do with the fact that the power to the house has been compromised. "Reference no: ***, current status: Apologies for the wait, our technicians are very busy working on all the faults in this region at the moment. We are aware it's been some time since you have reported your fault. Please be rest assured that we are aware of your fault and we will get to you., date logged: 2023/09/30 14:03:21" This is all we get when following up even with very friendly helpdesk staff, there is nothing they can tell us other than what this message says.