Eskom refusing to fix our Transformer

I am so disappointed with ESKOM as a paying customer for years, never bridged electricity in my whole life but their *******ion that is happening inside has caused me (3 blocks) of houses as we haven't had electricity the whole month going to the 2nd month.

Their technicians require us as a community to pay certain amount of R1500 each house so that we can buy our own Transformer. We wasting our Airtime on daily basis phoning ESKOM to come resolve Transformer issue but instead they closing the case number on report that issue is restored when it's not.

1. I'm working from home because of Covid and require electricity so that I can work and carry on paying for other services 2. I have a new born baby and other school kids which are obviously affected by this 3.Whether you are a paying customer or not seems like the same level on Eskoms eyes