Eskom. Refusal refund

It's been over 2 months and ESKOM has not paid my credit out. They have followed various avenues and gave loads of excuses not to help me. I requested that my credit be paid out to my new Capitec account as my ABSA account is closed. Nothing was done and loads of excuses that they cannot pay into my Capitec account. Each time I lodge a complaint they verify that turnaround is 4-6 weeks. So each time I have to wait another 4-6 weeks for every complaint. Last week after no feedback for 2 months they insisted I fill in a form. However the form is password protected and cannot be opened. Now I am once again in a position that they wont contact me back