Eskom recoding problem

Since the 7 of June i've reported to Eskom that i'm without the electricity and they told me its recoding. they sent the technician after 10 days and the guy who came was in a hurry he said my box was too slow they will send someone to have a look. I went to Eskom in Khayelitsha, Bellville and Brackenfell and I was not assisted they told me their customer service is closed. All I need they must tell me where can i take my box for this recoding as they are affraid to go to my township. 2 months its a lot.