SM
SHIRLEY M
1 reviews | Active since Mar 2025
20 May 2026, 18:20
Eskom Power Outage
No power since early hours Sunday 17th May 2026. Account fully paid and ours is the only house in the road without power. It's now 4 days later and still no power. Received ref number *** from Alfred Chatbot. Spoke to a consultant on Tuesday 19th May and Wednesday 20th May. Both times we were promised that a technician would fix the fault, but to no avail. Eskom does not deserve the one star awarded to them by us.
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Replies (2)
Eskom's replyOfficial
21 May 2026, 08:37Dear Shirley
We acknowledge receipt of your query and regret any inconvenience caused. Your query has been referred to the relevant department for review and resolution.
Kind regards
Eskom Team
We acknowledge receipt of your query and regret any inconvenience caused. Your query has been referred to the relevant department for review and resolution.
Kind regards
Eskom Team
Eskom's reply21 May 2026, 08:37
Official
Dear Shirley
We acknowledge receipt of your query and regret any inconvenience caused. Your query has been referred to the relevant department for review and resolution.
Kind regards
Eskom Team
We acknowledge receipt of your query and regret any inconvenience caused. Your query has been referred to the relevant department for review and resolution.
Kind regards
Eskom Team
SM
SHIRLEY M's updateReviewer Update
21 May 2026, 09:26Not good enough Eskom! At this stage of the game, you need to inform me of the time that a technician will be here to fix the problem today! I am furious that this has taken place, especially since it is not our fault. Only our house in the street is affected. Our account is also fully paid. A private electrician also informed us that he could do nothing to help as it is an Eskom fault! Please do your job Eskom!!
SM
SHIRLEY M's update21 May 2026, 09:26
Reviewer Update
Not good enough Eskom! At this stage of the game, you need to inform me of the time that a technician will be here to fix the problem today! I am furious that this has taken place, especially since it is not our fault. Only our house in the street is affected. Our account is also fully paid. A private electrician also informed us that he could do nothing to help as it is an Eskom fault! Please do your job Eskom!!