Eskom ******* Power cut

There is an Eskom employee from Makhado Local Municipality by the name of Robert Mashava who cut off the power on the 30 April 2025 and took the meter box. We tried to call Eskom and even went to the offices, and they could assist as because the meter box wasn't returned to the office and when they checked they find out that the meter box is currently be used in another village. When the office asked him about the issues or fault, he says there's no faulty everything is fine. It has been 18 months with electricity.