Eskom poor to no service

I am truly disappointed in Eskom. We meter box fell off the wall on the 16th of January, I called Eskom customer care right away and after waiting for over an hour on the phone to talk to a consultant I explained my situation and the issued me with a reference number and soon after share an SMS with their account details and an account for our meter to deposit the money for meter box replacement. I deposited the money and shared the the proof of payment provided.

They told me that after deposit the money and sharing the POP it takes exactly 3days for them to assist it is now February the 25th and I am still waiting

I have been calling, waiting house One time I waited 2hours 30mins to talk to a consultant and they took my reference but no response was given. I sent an email to complaints, they sent an automated email and nothing was done.

I was lucky reach the Thohoyandou branch on a call this one time and the person on the call told me we need to go to the as the online service will not assist with anything (basically pointing out that the online service is a waste of customer time). Which my sick mother had already went and they didn't even attend to her they referred her online from the main gate.

My mother is sick and needs the fridge for her medication and also needs to prepare food but now she is suffering and recently relapsed and was admitted because she had to over stretch to get things done as she stays with a 13 year old and a 8 year old who are normally at school during the day and now she has to make extra means to get things done.

At this point I don't know what is expected of us.

What is the issue with Eskom being we followed on the necessary procedures but still no assistance and made all the required payments.