Eskom Poor Services

I don't have electricity since Wednesday (3 July 2019) night and have reported to Eskom Call Centre and was given the reference number. I am not getting joy as and when I make follow ups. At times the operator hang-up the call or just become rude and do not have answers to your questions.

The problem only affects 4-5 houses in my street and not even the whole area. I don't understand what is difficult with the technicians to come and look what the problem is. My reference number is ***.