Eskom poor service

Bed service from eskom Moletjie. Reported a cable cut on Monday 07th September. The worst thing is that the cable is lying on the ground in my yard. Every time I do a follow up , they keep on saying a technician will be dispatched. 😫 Today is the third day and nothing is happening. The fridge has defrosted and I had to throw away away everything. The worst thing is they don't give us a direct line.