Eskom poor service

Eskom had given us a very poor service in our Area, i stay in Mandawe Scottsburg / 4180, paws 42, our transformer exploded 2/3 weeks ago, we contacted Eskom Park Rynie/ Clanstal, the did not come the 1st week abd when they come the following week we were told tgey won't fixthe transformer till they search every house hold if they paying for electricity, my question is what about us who are paying for electricity? Why can't they fix the transformer then check who's paying for electricity after? What about the food that we threw away, are tgey gonna pay that? They told us in order to fix the transfomer all those that they took their electricity meters need to pay R6, 000.00 each tgen they will fix the transformer for us