Eskom poor service

Eskom Kwagga service is disappointing.

I bought a token of R1000 in Dec 2022 but it could not be loaded, and another one of R1500 in Jan 2023 but still could not be loaded. We called for help and an electrician came and changed the meter.

Now we need to move the 2 tokens to the new meter. We called the customer service and they took the details and promised to assist in a few days. We have been calling every week ever since, but there's still no resolution. We were told that the query was referred to Nancy Mokwena in Eskom Kwagga, Mpumalanga. When I call the number ***), there is no answer, and there is no feedback on her email (***). To this day, I have not been assisted.

I have 2 references: *** % ***. Meter number: ***