Eskom poor service

I’m so sick and tired of Eskom. They don’t care about their clients and their employees they don’t want to work they keep on giving excuses instead of fixing the fault that we are experiencing.now as we speak my to and fridge they are no longer working because of the power outage that we are experiencing. Since last year I’ve been reporting same issue that they don’t want to fix.even now their meter keeps going on and off. We don’t have electricity. They keep on closing job cards even though they have not attended the work. How much more can I escalate this matter?now the they gave me this reference on WhatsApp ref no : ***