Eskom poor customer service

For the past two days my power has been off. I called the Eskom customer service I spoke to Beatrice, sesethu and mawanda and all of them were rude, I was then transferred to Ryan who is the bloamfontain supervisor who promised to escalate my query cape town superviser nomthandazo who has not called me even once. Ryan told me my power was off because I am a low buyer of electricity therefore Eskom is investigating I told him I welcome the investigation ad I have nothing to hide they can come to my house and look at the box. No one has come to check the box. I am currently seeking legal action against Eskom as I feel that even if they are investigating they should have worked me or have me a notice before they turned off the power plus why does the power need to be off while they still investigating I have not been found guilty of anything then why are they punishing us. I have a one year old in my house and yet I have no electricity. This is unfair and ******* no one at Eskom is giving me answers until today still waiting.