Eskom poor customer service

<p>On 19 July 2016 Eskom stopped the power supply at home since we were not on Prepaid. So my sister went to the nearest Customer service centre at Midway to get the new prepaid machine. The problem is that we tried buying the prepaid vouchers to recharge, and we are unable to do so as the machine is not accepting the vouchers. We called Eskom and the technicians came and they also could not. They had to open the DB box in the street to recharge. Now we bought another voucher and can't recharge still. I called Eskom and sTpoke to Portia, she tried helping. Then I called again and spoke to Pule ref: ********** 21 who said it's my problem. Then ends up shouting at me. I feel that Eskom has failed us. Is this the kind of service we are supposed to receive from Eskom? This is appalling, then he changes his statement to say it's my problem and Eskoms' problem. The process of disconnecting electricity was easy. Then why must we battle to recharge the electricity after following the correct procedures? Very concerned! </p>