Eskom pathetic service at attending to logged calls

I logged a call with eskom (ticket no: ********** 07) yesterday at 5 because my meter seems to be faulty as a result my tenants have no electricity I was informed they take 6 hours according to their SLA for a technician to respond, today at 10 I called to find out the status of my service request and was told that a technician should arrive within the next hour to help, @ 12 i then called again because 2 hours had passed with no technician insight. The consultant told me that since the engineer he responded within 6 hours its still within the SLA when will they arrive is unknown we jst have to wait even tomorrow but any time from now (Might as well wait for Jesus to return while am at it). Currently i contemplate bridging the electricity as eskom is useless in assisting us even though we are paying customers maybe its best i do as my neighbors do which is ***** from eskom since we dnt c value in paying.