Eskom or Eishkom

<p>I logged a query in respect of my overcharged account with Eskom on 12 August. The call center agent agreed there was an error on my billing (overcharged by about R1,500) and sent this through to the relevant department under ref: ********** 47 with a guarantee that somebdy would call me by 16 August 2016. That did not happen and i followed up with a subsequent promise that somebody would call me within 24 to 48 hours. Again, that did not happen and i have been going through the same loop of promises that someone would call for resolution 7 times!</p> <p> </p> <p>And just to top it off, while i am fighting for this to be corrected, the following month's bill came overcharged by about R740 so now i have two queries on the system and again going through the same process of unending promises.</p> <p> </p> <p> </p> <p>This is horrible customer service!</p>