Eskom not taking us seriously

My meter box was not taking units anymore called Eskom and log a fault since Friday 05/07/2024 An Eskom Employee came Monday 08/07/2024 with failure to re program meter box instead gave new meter box advised will take papers to Eskom Kwaffontein Office for parts to be captured another night with no electricity with this cold wheather…went to office in the morning 09/07/2024 was advised they not working used the Alfred chat box still no help called the call center said they will update info might take 48 hours meaning another 2 more days without electricity….Eskom not taking customers concerns very seriously even the employees just slacking very disappointed