Eskom not paying my refund

<p>On the 09JAN17 we went to buy a electricity token at our local shop. The assistant gave ESKOM electricity , although we did say we need City of Cape Town electricity. So I had to sent through proof of payment, my elektrictricity card number to our local ESKOM office attention Mr Bassie Basson. He told us that he will get this sorted , but in the meantime I had to call and email several times but with no sign from Mr Basson. Later we got hold of Mrs AMbie who confirmed that she will remind Mr Basson to reply back to us. Mr Basson right in the beginning advised that the refund of R500,00 will be sorted within 48 hours, but we are now already 4 weeks later and nothing has been sorted.</p> <p>I want my money refunded by ESKOM asap., otherwise I'm going to take even more drastic steps.</p>