ESKOM NOT DOING METER READINGS - BILL YOU ON ESTIMATES AND HAVE NO CALL CENTRE HELP

We live in Vermont in Herm****, They do not do readings for the electricity anymore. We have made numerous calls, we submit our reading via the app as well as the website and every months for the last year and a half the prices of the electricity use just goes up and up. Many houses around us are holiday homes some houses in the area use much less and some use much more electricity than that what we are doing. The point is that whatever we do we still get the same amount to be paid every single month. This is daylight ******* for people that are not using the electrify as that what they estimate. In the past it used to be done on recon basis every three months but this has not been done in the last year. Were have called Eskom for a callout to see if our meter is incorrect or faulty but a drunk electrician from Eskom came to our premises one weekend and stated that they do not have people anymore than do the meter readings. I said but this is not right and he said we have to call the call centre. We have called the call centre numerous times but you simply do not get an answer. We have been in contact with he municipality they do not have an answer either. The fact that people get ****** in this way is totally unacceptable and should be made public so that Eskom show supposedly makes a "profit" this year can come and make proper meter readings and charge accordingly. Our account number is *** and we need this rectified. We are fed up of being ****** by Eskom.