Eskom non attendance to assist

Since last week Wednesday evening (11.06.2025) there was a pole that burst somewhere close to Makhaza and there was a complete black out. Thursday evening when I got home from work most of the houses in my streets had light and on Friday every house except 3 (incl mine) to date has not had light. When you call Eskom you don't speak to a human being, get transfered from 1 number to the next and the end is 'Eskom is aware of the situation and will attend to it'. When you used the WhatsApp chat you get the same treatment of 'I've created a reminder on case... You will receive an update on...' and that's it. I have a 2yr old at home, how can I get Eskom to actually assist as it's been a week now and still going?